Refund policy

At NailSlay, we believe that a beautiful, organized space should always feel effortless and worry-free. Your satisfaction is at the heart of everything we do, and we are committed to making your shopping experience as smooth, gentle, and reliable as possible.

1. 30-Day Return Guarantee

We offer a 30-day return and refund policy from the date your order is delivered. If you are not completely satisfied with your purchase, you may request a return within this timeframe.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Opened or used beauty-related products
Items damaged due to misuse
Clearance or final sale items (if applicable)

3. Return Process

To initiate a return, please contact us at:
support@nailslay.store

Include:

Your order number
Reason for return
Photos (if the item is damaged or defective)

Once your request is approved, we will provide return instructions. Please do not send items back without contacting us first.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method
NailSlay is not responsible for lost return packages